If you’re considering upgrading your Zuku Satellite TV package to access premium content or looking to downgrade to reduce your monthly costs, the process is simple and user-friendly. With Zuku’s USSD self-service code *502#, you can manage your subscription in minutes directly from your phone.
*What Services Are Available via Zuku’s USSD Code 502#?
By dialing *502# from the mobile number linked to your Zuku account, you can:
- Check your Zuku account balance
- View your next payment due date
- Access a mini-statement of recent transactions
- Retrieve your Zuku account number
- Upgrade or downgrade your current TV bouquet
- Make payments via mobile money (e.g., M-Pesa) or other linked payment options
Step-by-Step Guide: How to Change Your Zuku TV Package
To switch your Zuku Satellite TV bouquet using the USSD menu:
- Dial *502# on your phone.
- Select “Account Information”, then choose either “Upgrade my Account” or “Downgrade” depending on your needs.
- Choose your Zuku account from the displayed list and press send.
- Browse through the list of available TV packages.
- Select your desired bouquet and confirm.
- You’ll receive an SMS confirmation from Zuku regarding your package change.
- Make payment for your new bouquet to activate it.
How to Pay for Zuku TV Packages via USSD
After selecting your new TV package:
- While still in the *502# menu, choose “Make Payment”.
- Select your account and preferred payment method, such as M-Pesa.
- Choose Zuku Satellite TV and follow the on-screen prompts.
- You’ll get a confirmation SMS once payment is successful.
Alternative Ways to Pay Your Zuku Bill
Apart from using the USSD menu, Zuku also accepts payments through various mobile money and banking options:
1. M-Pesa Paybill (Safaricom Users)
- Go to Lipa na M-Pesa > Pay Bill
- Business Number: 320323
- Account Number: Your Zuku account number
- Enter the payment amount and confirm
Payment reflects within a few minutes to 2 hours.
2. Airtel Money
- Use the Paybill function
- Business Name: ZUKUSAT
- Enter your Zuku account number and payment amount
- Confirm and submit
3. Equitel / EazzyPay
- Select Pay Bill
- Business Number: 220220
- Input your Zuku account number and payment amount
- Confirmation will be sent via SMS (usually updates within 15 minutes to 1 hour)
Quick Overview: Zuku USSD vs Mobile Money Payments
| Task | Via USSD *502# | Via Mobile Money (M-Pesa, Airtel, Equitel) |
|---|---|---|
| Change TV Package | ✔ Yes | ✘ Not available |
| Check Balance or Due Date | ✔ Yes | ✘ Not available |
| Make Payment | ✔ Yes | ✔ Yes |
| Transaction Cost | Approx. Ksh 10 per request | Standard mobile money fees |
| Convenience | Very High | Also High |
Need Help? Contact Zuku Customer Support
If you face issues while changing your package or making payments, reach out to Zuku through:
- Phone: 0205-205-205 or 0719-028-200
- Email: [email protected]
Customer service is available in major cities including Nairobi, Mombasa, Kisumu, and Nakuru.
Helpful Tips for Smooth Zuku TV Management
- Always keep your Zuku account number saved for faster transactions.
- Store SMS confirmations as proof of payment or bouquet changes.
- If payment delays occur or USSD access fails, contact Zuku support promptly for assistance.
READ MORE: Zuku internet
