Why This Matters
Safaricom operates numerous customer care centers across Kenya, offering services such as SIM registration, M‑Pesa support, device troubleshooting, Bonga points assistance, account unblocking, and more. For many issues such as fraud, SIM replacement, or account problems—it’s best to visit a physical outlet.
Safaricom Shop near Nairobi Metropolitan
1. Sarit Center
Physical Location – Sarit Center Mall, Karuna Rd Westlands, Nairobi
2. Village Market
Physical Location – Village Market Mall, Limuru Road, Nairobi
Email Address – [email protected]
3. Kimathi Street – CBD
Physical Location – Balfour Building, Ground Floor, Kimathi Street, Nairobi
Email Address – [email protected]
4. I & M Building – CBD
Physical Location – I & M Towers, Ground Floor, Kenyatta Avenue, Nairobi
Email Address – I&[email protected]
5. Moi Avenue – CBD
Physical Location – Shankardass House, Ground Floor, Moi Avenue, Nairobi
Email Address – [email protected]
6. Eastleigh
Physical Location – Nomad Palace Hotel, Ground Floor, General Waruinge Street Opposite Eastleigh High School, Eastleigh
7. Nakumatt Mega (CBD)
Physical Location – Nakumatt Mega, Uhuru Highway, Nairobi
Email Address – [email protected]
8. Buruburu
Physical Location – Kenya National Library Services Building, Mumias Road next to St. James ACK Church
Email Address – [email protected]
9. Jomo Kenyatta International Airport (JKIA)
Physical Location – JKIA Lounges, Gate 11
Email Address – [email protected]
10. Bomas
Physical Location – Galleria Mall, Langata/Magadi Road Junction opposite Bomas of Kenya
Email Address – [email protected]
11. Nairobi – Junction
Physical Location – Junction Mall, Ground floor
Email: [email protected]
12. Yaya Centre
Physical Location – Phone Link Limited. Yaya Centre Ground floor opposite Java
13. Ongata Rongai
Physical Location – Vester Limited. Valley Villa Building, Ground Floor, Opp Kware stage –
Sunny Electronics
14. Kayole
Physical Location – Triple X Communications Limited. Spine Road, Opp Naivas Supermarket, Kayole
15. Githurai
Physical Location – Embcomm Network. Next to Equity Bank Githurai
15. Embakasi
Physical Location – Mobile World. Embakasi North Airport Road near Kobil petrol station
17. Aga Khan Walk (CBD)
Physical Location – Tricom Technologies Limited. Aga Khan Walk Opp. Co-operative Bank, NHC Buiding, Opp Coop Bank
18. Kangemi
Physical Location – MasterPiece LTD. KREP Bank Building, Next to KREP Bank Branch Kangemi, Near Coop Bank
19. Otiende
Physical Location – Interservice Ltd. Quincy Mall, Otiende Langata off Nairobi Women’s Prison Road
20. Donholm
Physical Location – Work & Talk Communications. Kisumu Dogo, Doonholm Savannah Road
21. Kahawa Wendani
Physical Location – Latest Communications. Magunas Supermarket Building, Kahawa Wendani
22. Nairobi CBD
Physical Location – Mobile World. The transnational building, Mama Ngina St.
Safaricom Shop near Coast Region
1. Malindi
Physical Location – TSS Building, Kenyatta Road, Malindi
Email Address – [email protected]
2. Nyali
Physical Location – Nakumatt Nyali, Malindi Road, Mombasa
Email Address – [email protected]
3. Mombasa Town
Physical Location – Rex House Shop. Rex House, Ground Floor Moi Avenue.
4. Moi International Airport – Mombasa
Physical Location – Moi International Airport, Terminal 1, ground floor, Mombasa
Email Address – [email protected]
5. Digo Rd – Mombasa Town
Physical Location – Digo road,
Email Address – [email protected]
6. Diani
Physical Location – Centre Point Mall,
Email Address – [email protected]
7. Mombasa Town
Physical Location – Simba Telcom. Mombasa Kilifi road next to Tuskys supermarket
8. Mombasa Town
Physical Location – Servtel Limited. Servtel Limited, Moi Avenue/Digo Road junction
9. Kilifi Town
Physical Location – Mastermind Ltd. Biashara Street, Kilifi
10. Magongo
Physical Location – Webb Comm. Mainland Magongo
Safaricom Shop near me in Central Region
1. Maua Town
Physical Location – Mikinuri Road(Main Street) Next To KCB-Maua Maua
Email Address – [email protected]
2. Meru Town
Physical Location – Ntima Building, Njuri Ncheke Street, Meru
Email Address – [email protected]
3. Embu Town
Physical Location – Kenyatta Highway, next to Equity Bank Embu
Email Address – [email protected]
4. Nanyuki Town
Physical Location – Nanyuki Mall, Nanyuki Highway
Email Address [email protected]
5. Nyeri Town
Physical Location – Kang’aru Building, Ground Floor, Kimathi Way, Nyeri Town.
Email Address – [email protected]
6. Thika Town
Physical Location – Haria House, Kwame Nkrumah Road, Thika
Email Address – [email protected]
7. Karatina Town
Physical Location – Samchi Telecom. Karatina Town, Nyeri-Nairobi highway next to Uchumi Supermarket
8. Nyahururu Town
Physical Location – Work & Talk Comm. Gatero Chambers Along Seremala Road Nyahururu
Physical Location – Telephonica Communications. Karuba Building, Kenyatta Avenue, Opp Faulu Bank
9. Thika Road
Physical Location – Citadel Cellular Communications, Thika Road Mall, 1st floor
Safaricom Shop near me in Eastern Region
1. Kitui Town
Physical Location – Muli Mall, Town Center Kitui
Email Address – [email protected]
2. Machakos Town
Physical Location – ABC Imani Plaza Machakos Town
Email Address – [email protected]
3. Wote Town
Physical Location – Generations electronics limited. Opposite Barclays Bank, Wote Town
Safaricom Retail Shops in Nyanza Region
1. Kisumu City
Physical Location – Mega Plaza, Ground floor, Oginga Odinga Road, Kisumu
Email Address – [email protected]
2. Kisumu City
Physical Location – Jubilee Building, Ground Floor, Oginga Odinga Street, Kisumu
Email Address – [email protected]
3. Kisii Town
Physical Location – Hospital Road, Opposite Falcon Petrol Station, Kisii
Email Address – [email protected]
Safaricom Retail Shops in Rift Valley Region
1. Nakuru Town
Physical Location – Ereto Plaza, Mburu Gichua Road Nakuru
Email Address – [email protected]
2. Naivasha Town
Physical Location – Biashara Plaza Ground Floor Biashara Street, Naivasha
Email Address – [email protected]
3. Eldoret Town
Physical Location – Metro Towers, Ground Floor, Oginga Odinga Street, Eldoret
Email Address – [email protected]
4. Narok Town
Physical Location – Next to Co-operative Bank Building, Nairobi-Narok Highway Narok
Email Address – [email protected]
5. Kitale Town
Physical Location – Former Raiya Supermarket KenyattaStreet, Kitale
Email Adress – [email protected]
6. Kericho Town
Physical Location – Bus parked at Moi Gardens opposite Kenya Commercial Bank, Nakuru-Kisumu Highway.
Email Address – [email protected]
Safaricom Retail Shops in Western Region
1. Bungoma
Physical Location – Moghe Plaza, Bungoma
Email Address – [email protected]
2. Kakamega Town
Physical Location – Conan Awori Street, Next to Equatorial Commercial Bank, Kakamega
Email Address – [email protected]
3. Busia Town
Capital Airtime
Physical Location – Along Kisumu-Busia road: Alfa Bar building opposite shark lodge
Safaricom Retail Shops in North Eastern Region
1. Garissa Town
Physical Location – Jihan Centre, Along Harambee Road
Email Address – [email protected]
2. Isiolo Town
Genesis Communications
Physical Location – Main Isiolo Highway, Near KCB Branch
Operating Hours
Most shops are open:
- Monday–Friday: 9:00 AM to 7:00 PM
- Saturday–Sunday: 9:00 AM to 1:00 PM
On public holidays, shops may remain closed. Tou may still reach support via toll-free line 100 or WhatsApp Zuri chat at 0722 000 100.
Services Available In-Shop
- SIM card registration, replacement, and ownership transfer
- M‑Pesa support including statements, PIN recovery, and reversals
- Data bundle top‑ups and troubleshooting
- Device sales and warranties
- Bonga points redemption and assistance
- Line barring/unbarring and service clarifications
Tips for Visiting a Shop
- Visit malls such as Sarit Centre, Village Market, or JKIA outlets for extended weekday hours.
- During peak seasons or holiday weekends, lines may be long arrive early or visit weekday mornings.
- For simple issues like SIM replacement or refund inquiries, visiting a shop yields faster resolution than digital channels (as reported in public feedback).
