Safaricom’s Jitambulishe is a voice authentication service that allows Prepaid, Post-pay, and Hybrid subscribers to access various services such as unlocking M‑PESA accounts, retrieving PUK codes, resetting PINs, and replacing SIMs using their voice as a password. This biometric system enhances security and speeds up customer care interactions by eliminating repetitive security questions. The service is entirely free for active Safaricom users.
Who Can Use Jitambulishe?
To access Jitambulishe, you must be an active Safaricom customer. The service applies to Prepaid, Individual Postpay, and Hybrid lines. If your line changes ownership, the registered voice profile is erased, and the new owner must register a new voiceprint.
How to Enroll in Jitambulishe
To register your voice as your identity:
- Call 100, 234, or for Postpay users, 200.
- Choose either english or Kiswahili.
- Select the Jitambulishe voice enrollment option.
- Enter your National ID number followed by #.
- Clearly repeat the fallback phrase “At Safaricom my voice is my password” or “Safaricom sauti yangu ndio kitambulisho changu” three times as prompted.
- Enter your M‑PESA PIN to finalize the process.
Once successfully recorded, your voice print securely replaces traditional passwords when using customer support services.
How to Delete Your Voice Profile
If you decide to opt out:
- Dial 100, 234, or 200, and select a language.
- Navigate to the Jitambulishe section.
- Choose the option to delete your voice password.
- Repeat the voice phrase once more.
- You’ll receive confirmation that your voiceprint is deleted.
How to Re-Enroll or Update Your Voice
To update or re-record your voice:
- Dial 100, 234, or 200 and select your language.
- Go to the Jitambulishe menu and choose Update Voice Password.
- Repeat your chosen passphrase three times.
- Follow the prompts to confirm.
- After completion, your voice print will be replaced with the new recording.
What Services Can You Access with Jitambulishe?
Once enrolled, you can authenticate your identity using voice and access several services via the customer care line without additional verification:
- Retrieve your PUK to unblock your SIM
- Unlock your M‑PESA account
- Request a new M‑PESA PIN or start key
- Reset or change Bonga PIN
- Check your M‑PESA balance
- Transfer Bonga points
- Bar or unbar your line
- Replace your Safaricom line after ownership change
Advanced services such as SIM replacement and PIN issuance—may require further verification by Safaricom.
Why Use Voice Biometrics? The Advantages
Voiceprint authentication offers several benefits:
- Faster identification, reducing time spent on security checks especially during customer care calls
- Reduced risk of fraud, identity theft, or impersonation, since voiceprints are unique and difficult to mimic
- Convenient and hands-free access to essential services without remembering multiple passwords or personal information
Expert Tips
- Ensure your environment is quiet when enrolling or updating your voice to guarantee a clear recording.
- Choose language during enrollment carefully voiceprints are language-specific and cannot be recorded in both English and Kiswahili
- If your voice password fails multiple times, re-enroll or delete and enroll again.
- Regularly check your Jitambulishe status to confirm it remains active, especially after changing lines.
- Refrain from sharing your passphrase with anyone, even suspicious callers claiming to be Safaricom agents.
