How to Apply for a Courier Service License in Kenya

Guide to Obtaining a Courier Service License in Kenya

The Communications Authority of Kenya (CAK) regulates all courier services in the country. As of 2025, any business offering courier services must obtain a valid license from CAK before commencing operations. This guide outlines the complete application process and requirements.

License Requirements

To qualify for a courier service license, applicants must provide:

1. Formal Application Letter
   • A signed cover letter on company letterhead addressed to:
     The Director, Licensing Compliance and Standards
     Communications Authority of Kenya
2. Company Registration Documents
   • Certified copy of Certificate of Incorporation
   • CR12 form (not older than 2 months) showing directors and shareholders
3. Ownership Documentation
   • Foreign-owned companies must show 30% Kenyan shareholding
   • Certified ID copies (both sides on one A4 page) or passports for all directors
4. Tax Compliance
   • Valid KRA PIN certificate
   • Current Tax Compliance Certificate
5. Business Plan
   • Detailed 3-year plan covering:
     • Services offered
     • Target markets
     • Operational network
     • Expansion strategy
6. Constitutional Documents
   • Memorandum and Articles of Association (companies)
   • NGO constitution or cooperative bylaws (where applicable)
7. Additional Requirements
   • CMA certificate (for listed companies)

Application Process

1. Form Download
   • Obtain the application form from CAK’s website
2. Document Preparation
   • Complete all sections of the form
   • Have documents certified by a Commissioner of Oaths or Notary Public
3. Fee Payment
   • Non-refundable application fee: Ksh 5,000
   • License fees vary by operator type:

4. Submission
   • Deliver complete application to:
     CA Centre, Waiyaki Way, Westlands, Nairobi

Approval Timeline

• Successful applicants receive notification via SMS, email, or letter
• Pay the specified license fee upon approval
• Review and accept the draft license before receiving the official document

CAK Contact Information

Physical Address:
CA Centre, Waiyaki Way, Westlands, Nairobi

Contact Numbers:

• 020 424 0000
• 0703 042 000
• 0730 172 000

Note: All requirements and fees are subject to change. Verify current regulations with CAK before applying.

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