How to Check and Pay Your ELDOWAS Water Bill in Kenya

Managing your water bill doesn’t have to be stressful especially if you live in Eldoret and surrounding areas served by the Eldoret Water and Sanitation Company (ELDOWAS). With their convenient digital services, you can now check your bill and pay it using your phone in just a few steps.

Whether you’re a homeowner, tenant, or business owner, staying updated with your water bill ensures continued supply and avoids disconnections. Below is an easy, expert guide to help you check and pay your ELDOWAS water bill in Kenya.

How to Check Your ELDOWAS Water Bill

You can check your bill balance using several methods:

1. Using the ELDOWAS USSD Code

Dial 483166# from your mobile phone (Safaricom or Airtel).
Follow the on-screen prompts to:

Enter your account number
View your current balance

This method is fast and doesn’t require internet access.

2. Via SMS

Text your Account Number to 20227.
You will receive an SMS reply with your outstanding bill details.

3. Online via ELDOWAS Portal

Visit the ELDOWAS Self-Service Portal

Click on the “Check My Bill” or “Self-Service” section
Enter your account details
View your balance and past transactions

How to Pay Your ELDOWAS Bill via M-PESA

Once you know how much you owe, paying is straightforward using M-PESA Paybill.

Here’s how:

Go to M-PESA Menu on your phone
Select Lipa na M-PESA
Choose Paybill
Enter ELDOWAS Paybill Number: 511000
For Account Number, enter your water account number
Enter the amount you wish to pay
Input your M-PESA PIN and confirm

You will receive a confirmation message from both M-PESA and ELDOWAS.

Pro Tip: Keep Your Account Number Handy

Your ELDOWAS account number is usually printed on your water bill receipt or invoice. It’s essential for checking your bill and making payments. Save it as a contact in your phone to make the process even faster next time.

Common Questions About ELDOWAS Payments

1. Can I pay for someone else’s ELDOWAS bill?

Yes. As long as you have their correct account number, you can pay on their behalf using M-PESA or USSD.

2. How soon is my payment reflected?

Usually within a few minutes. If it takes longer than 24 hours, contact ELDOWAS customer care.

3. What happens if I overpay?

Any overpaid amount is credited to your account and deducted from the next bill.

ELDOWAS Customer Care Contact Details

If you experience any issues with billing or payment, reach out to ELDOWAS via:

Phone: +254 707 463 010 / +254 735 918 282
Email: [email protected]
Website: www.eldowas.or.ke
Physical Address: ELDOWAS HQ, Off Uganda Road, Eldoret, Kenya

Final Thoughts

Checking and paying your ELDOWAS water bill doesn’t have to be a chore. Thanks to mobile money, USSD services, and online portals, you can stay up to date with your water utility from the comfort of your home or office. Ensure you check your bill regularly to avoid penalties or disconnection—and enjoy uninterrupted service.