Comprehensive Guide to Replacing a Lost Emirates ID Card in the UAE

Losing your Emirates ID can be stressful, but the Emirates Identity Authority (EIDA) has outlined a clear process to replace it efficiently. The Emirates ID is an essential identification document for UAE citizens and residents, used for everything from accessing government services to banking. This guide provides step-by-step instructions, required documents, fees, and helpful tips to make the replacement process smooth and hassle-free.

Step-by-Step Procedure for Replacing a Lost Emirates ID

Report the Loss Immediately
- Visit the nearest Emirates ID registration center to report the lost card.
- Request cancellation of the lost ID and obtain an ID Number Certificate, which is necessary for the replacement application.
Complete the Application
- Fill out the replacement application form at any accredited typing center or via the EIDA online portal.
- Submit the required documents and pay the applicable registration and typing fees.
Biometric Verification
- Some applicants may be asked to retake their photograph, fingerprints, and electronic signature. Confirm with the registration center if this applies to you.
Payment and Submission
- Pay the relevant card replacement fees and ensure you receive a registration receipt.
- Keep the receipt safe for tracking your application.
Wait for Notification
- EIDA will send an SMS notification once your new Emirates ID card is ready. The message will include the collection point details.

Required Documents

Valid Original Passport
Original Family Book (for UAE nationals)
The lost ID card (if available). If not, submit the ID Number Certificate obtained from a registration center.
Note: If the passport or family book is unavailable, a certified true copy of these documents is acceptable.

Fees and Charges

Replacement Fee: AED 300
Typing Services Fee: AED 70
Urgent Service Fee: AED 150 (optional)
Delay Fees: AED 20 per day (up to AED 1,000) for late reporting or renewal.
Other Charges: Mobile car service for on-site processing – AED 1,000 per day.

Exemptions:

People with disabilities, autism, and Social Security beneficiaries are exempt from standard replacement fees.
Urgent and mobile services are not covered by exemptions.

Card Validity

The Emirates ID for UAE Nationals is valid for 5 years.

Eligibility

UAE nationals above 15 years old with Social Insurance coverage.

Office Contact Details

Main Office:

Location: Mohamed Bin Zayed City – Mayzad Mall Tower 3, 7th Floor, Abu Dhabi, UAE
P.O. Box: 47999
Phone: +971 2 4955555
Fax: +971 2 4955550
Email: [email protected]
Service Tools: Locate Service Centers | Locate Typing Centers

Processing Time

Processing typically takes a few business days, but urgent service options are available for faster delivery.

ID Card Holder Responsibilities

Always carry your Emirates ID and present it when requested by authorities.
Report any changes to your personal details within 30 days.
Report the loss or damage of an ID card within 7 days.
Apply for a replacement promptly and submit a declaration confirming the ID is not held by another party.
Never leave your ID card with any organization unless ordered by a competent court.
If you find someone else’s Emirates ID, hand it to the nearest Emirates ID service center or police station.

Additional Information

The Emirates ID uses advanced Melinex plastic, UV ink, and nine security features, making it highly resistant to fraud.
It contains a unique 15-character identification number and an encrypted electronic chip storing up to 32,000 characters of personal data.
The card serves as a portable personal database and a secure identification method for government and private-sector services.

Why Replacing a Lost Emirates ID Matters

Replacing your ID ensures uninterrupted access to essential services such as healthcare, banking, government portals, and secure eServices. It also protects you against identity theft and maintains your eligibility for official transactions.