How to Apply for Water Connection in Gambia: A Complete Guide

To get a water connection in Gambia, you need to apply through the National Water & Electricity Company (NAWEC). The application process involves submitting required documents, paying applicable fees, and undergoing a survey to determine the feasibility of your connection. Here’s a complete guide to help you through the process.

Procedure to Apply for Water Connection in Gambia

Contact NAWEC:
To apply for a water connection, approach the National Water & Electricity Company (NAWEC) or visit one of its branches. NAWEC handles the entire process, including the connection and invoicing.
Submit an Application:
Submit a formal application request to NAWEC. Make sure to include all the necessary information, which is outlined in the “Required Information” section below.
Required Documents:
Ensure you have all the required documents ready before submitting your application. You can refer to the “Required Documents” section for more details.
Survey and Feasibility Check:
Once your application is submitted, NAWEC will conduct a survey to assess the feasibility of your connection request. If your request meets the specified service connection limit, you will receive an invoice.
Invoice Payment:
The invoice issued for your water connection is valid for 30 days. After this period, an additional D200.00 will be charged for re-invoicing. You must pay the invoice at the NAWEC Head Office in Kanifing.
Collection of Documents:
After paying the invoice, you will receive a receipt and a stamped copy of the paid invoice. NAWEC will process your connection request once the payment is made.
Connection Process:
After payment, the water connection process will proceed, and NAWEC will set up your service connection.

Required Documents for Water Connection Application

To apply for a water connection, you must submit the following documents:

Photocopy of Compound Document (e.g., Alkalo’s transfer document, local authorities transfer document, or any receipt of rate payment or lease document).
Photocopy of ID Card or Passport.
NAWEC Nearest Electricity Pole Number (if applicable).
Simple Sketch Plan showing the location of your property/compound.
D200.00 non-refundable application fee.

Office Locations & Contacts

National Water & Electricity Company (NAWEC)
53 Mamadimanjang Highway,
Kanifing, K.M.C.
P.O. Box 609, Banjul, The Gambia
Tel: +220 4376607 / 4376608
Fax: +220 4375990
Email: [email protected]
Website: www.nawec.gm

Eligibility for Water Connection Application

To apply for a water connection, you must meet the following criteria:

The applicant must be the owner of the property or have a legal right to occupy the property.
The property must be within the service area of NAWEC.
You must be able to provide all required documents as listed above.

Fees for Water Connection Application

Application Fee: D200.00 (non-refundable).
Invoice Payment: The invoice for the connection service will be provided after the survey, and it must be paid within 30 days.
Re-invoicing Fee: D200.00 will be charged if the invoice is not paid within the 30-day period.
Service Fees: Additional costs may apply depending on the specifics of your connection request.

Validity of the Water Connection Service

Once the water connection is established, it remains valid as long as you continue paying your utility bills. Failure to renew payments on time may result in service interruption.

Documents to Use

You can download the application forms for water connection from the NAWEC website or contact the office directly for further assistance.

Sample Documents

Sample completed documents and forms will be available at the NAWEC office and online for reference, helping applicants understand how to fill out the forms correctly.

Processing Time

The entire water connection process typically takes between 4 to 12 weeks, depending on the location and the complexity of the connection request.

Instructions for Obtaining Water Connection

Complete the application form with all required documents.
Submit your application and documents to NAWEC for review.
After the survey and invoice issuance, make the payment at the NAWEC Head Office in Kanifing.
Once payment is processed, your water connection will be activated.

Required Information for Water Connection Application

When applying for a water connection, you will need the following information:

Full Name
Address and Contact Details
Property Ownership/Lease Details
Nearest Electricity Pole Number (if applicable)
Simple sketch plan of the property

Need for the Water Connection Service

The water connection service is essential for providing clean and reliable water supply to households and businesses within The Gambia.

Other Uses of the Water Connection Certificate

The water connection certificate is necessary for verifying your eligibility for water services and may also be used for utility billing and record-keeping purposes.