Licensed Claims Settling Agents in Kenya
If you’re filing an insurance claim in Kenya, it’s helpful to know the authorized professionals who are licensed to handle the process on behalf of insurance companies. These firms — known as claims settling agents — are appointed to assess claims, negotiate settlements, and pay out benefits based on the policyholder’s coverage.
Claims settling agents play a crucial role in ensuring that claims are processed fairly and in line with the policy terms. Their duties typically include:
- Investigating claim circumstances
- Assessing the extent of damage or loss
- Calculating compensation payable
- Ensuring timely and transparent payouts
In Kenya, these agents are regulated and licensed by the Insurance Regulatory Authority (IRA), which publishes annual updates of all approved agents.
Here’s the updated list of licensed claims settling agents in Kenya for 2025:
| No. | Company Name | IRA License Number |
|---|---|---|
| 1 | Agriculture and Climate Risk Enterprises Limited | IRA/07/051/2025 |
| 2 | Axios Risk Solutions Limited | IRA/07/055/2025 |
| 3 | Bima Claims Settling Agents | IRA/07/025/2025 |
| 4 | Cigna International Health Services Kenya Limited | IRA/07/030/2025 |
| 5 | CSL Services Limited | IRA/07/039/2025 |
| 6 | Independent Adjusters Kenya Limited | IRA/07/003/2025 |
| 7 | Insurance Administration Exchange (Africa) Limited | IRA/07/038/2025 |
| 8 | Kenbright Medical Claims Settlement Agent Limited | IRA/07/056/2025 |
| 9 | Lionrock Claims Settling Agents Limited | IRA/07/067/2025 |
| 10 | Masterclass Claims Services Limited | IRA/07/046/2025 |
| 11 | Minet Kenya Consulting Limited | IRA/07/049/2025 |
| 12 | Simplite Claims Settling Agent Limited | IRA/07/064/2025 |
| 13 | Zamara Actuaries, Administrators and Consultants Limited | IRA/07/058/2025 |
This list is current as of 2025. Firms without valid licensing from the IRA are not authorized to settle insurance claims in Kenya.
Contact the Insurance Regulatory Authority (IRA)
For verification, complaints, or additional information about licensed claims agents, you can reach the IRA through the following channels:
- Phone: 0719 047000 / 020 4996000
- Email: [email protected]
- Office Location: Zep-Re Place, Longonot Road, Upper Hill – Nairobi
READ MORE: Functions of the Insurance Regulatory Authority (IRA) in Kenya
