How to Report Power Outages to Kenya Power (KPLC)

A Step-by-Step Guide to Reporting Power Outages to Kenya Power

Power outages can disrupt daily life and business operations, often caused by maintenance work, severe weather, accidents, or infrastructure issues. Kenya Power and Lighting Company (KPLC) typically announces scheduled outages in advance via their website, social media, and local newspapers. However, unexpected blackouts still occur—here’s how to report them efficiently in 2025.

Why Report a Power Outage?

Prompt reporting helps KPLC quickly identify and resolve faults, minimizing downtime. Providing accurate details (such as nearby landmarks) ensures faster response times.

How to Report a Power Outage to KPLC

**1. Via USSD Code (*977#)**

The quickest way to report an outage is through KPLC’s USSD service:

Step 1: Dial *977# on your mobile phone.
Step 2: Select “Report Incidents.”
Step 3: Choose “Power Incident.”
Step 4: Select your account type (prepaid/postpaid).
Step 5: Specify the cause of outage (if known).
Step 6: A reference number will be generated for tracking.

2. Call Kenya Power’s Hotline

For immediate assistance, dial:

97771 (Toll-free)
0703 070 707 / 0732 170 170 (Customer care)

3. Online Self-Service Portal

KPLC’s customer portal (selfservice.kplc.co.ke) allows you to:

Report outages
Track resolution status
Manage your account

4. Social Media (Twitter/Facebook)

KPLC actively responds to outage reports on:

Twitter (X): @KenyaPower
Facebook: Kenya Power

Pro Tip: Include landmarks (e.g., schools, hospitals) to help KPLC locate the fault faster.

Kenya Power Contact Details (2025)

Head Office: Stima Plaza, Parklands, Nairobi
Customer Care Email: [email protected]
Emergency Lines: 97771 / 0703 070 707 / 0732 170 170

What to Do During a Prolonged Outage

Check KPLC’s outage notices for updates.
Use backup power (inverters/generators) if available.
Unplug sensitive electronics to avoid damage from power surges.

Final Thoughts

Reporting outages promptly helps KPLC restore power faster. Bookmark these contacts and share this guide with neighbors to keep your community informed.