How to Apply for a Tented Camps Operator License in Kenya

Running a tented camp in Kenya requires compliance with the Tourism Regulatory Authority (TRA) guidelines. All operators must obtain a Tented Camps Operator License before starting operations. Below is a step-by-step guide on how to apply online through the TRIMS Self-Service Portal, including requirements, fees, eligibility, and renewal procedures.

Step-by-Step Application Procedure

Step 1: Register on the TRA TRIMS Self-Service Portal

Visit the TRIMS Self-Service Portal (TRA online platform).
On the homepage, hover over the “Register” tab (top-right corner) and click.
Complete all fields on the Registration Page accurately and click “Register”.
You will receive a registration confirmation notification.
Once approved, login credentials will be sent to your registered email.

Step 2: Register Your Business or Company

Log in to the TRIMS portal with the credentials provided.
On the homepage, click “Register an Entity”.
Fill out the Entity Registration Form and upload all required documents.
After completing the form, click “Next”.
You will be directed to the Tourism License Application Form. Fill in the details, attach required documents, and click “Submit”.
A confirmation message will be sent once the submission is successful.

Step 3: Verification by the Tourism Regulatory Authority

The TRA registration and licensing office will vet the application to ensure authenticity.
Once documents are verified, you will receive an approval notification email.

Step 4: Payment of Fees

The system will automatically generate an invoice and upload it under the “Invoice Management” tab in your account.
Pay the applicable fees via the designated TRA payment method (details under the Fees section).
Upload proof of payment to your account.
Once confirmed, the system will issue you a payment receipt.

Step 5: Premises Inspection

The TRA Licensing Registry will schedule a physical inspection of your tented camp.
The applicant or a representative must be present during the inspection and provide all required documents.
Both the applicant and the inspector will sign the inspection report.
If discrepancies are noted, corrective measures must be taken before licensing.

Step 6: Issuance of Tented Camps Operator License

Once approved, you will receive a notification email.
The license will be available on your portal for download and printing.
TRA will also provide a step-by-step guide on how to access and download the license.

Required Documents

For Business/Entity Registration

Business Registration Certificate (CR12)
Valid Single Business Permit
Kenya Revenue Authority (KRA) PIN Certificate
Appointment/Authorization Letter

For Tented Camps Operator License Application

Completed Tourism License Application Form
Copy of Identity Card or Passport (for owner/director)
Copy of Lease Agreement or Title Deed for premises
KRA PIN Certificate (personal or company, where applicable)

Eligibility

Any individual, company, or partnership intending to operate a tented camp in Kenya must apply for and obtain a license from TRA before commencing operations.

Fees

Application Fee: Ksh 1,000
Annual License Fee: Ksh 51,000
Renewal Fee: Ksh 51,000

Payment Details

Account Name: Tourism Regulatory Authority
Bank: KCB Bank, University Way Branch
Account Number: 1178921034

⚠️ Note:

Late payments attract a 10% penalty per month.
Fees are in line with Legal Notice No. 128 of September 2014.
All payments must be made via cash deposit into the official TRA bank account.

License Validity & Renewal

The Tented Camps Operator License is valid for one year.
Renewal must be done at least 30 days before expiry.
The license may be revoked, canceled, or suspended for non-compliance.

Office Location & Contacts

Tourism Regulatory Authority – Head Office
Utalii House, 5th Floor, Utalii Lane, off Uhuru Highway
P.O. Box 25357-00100, Nairobi, Kenya
Telephone: +254 701 444 777
Email: [email protected]
Website: TRA Official Website

Why You Need This License

Operating without a valid TRA-issued license is illegal. This license:

Confirms compliance with tourism and hospitality standards.
Builds trust with guests and partners.
Protects the operator from legal penalties.
Supports sustainable tourism development in Kenya.

Additional Information

The inspection ensures the camp meets health, safety, and environmental standards.
New applicants must provide an Environmental Impact Assessment (EIA) certificate or an Environmental Audit Report (for existing facilities).
Non-Kenyan investors must include valid work permits.