Carlcare Service Centers in Kenya: Locations and Contacts Guide

Since its establishment, Carlcare has emerged as a trusted after-sales service provider, dedicated to supporting devices from brands such as Tecno, Infinix, Itel, Oraimo, and Syinix. Operating across Kenya, this reputable service network also extends its expertise to a variety of other electronics, including mobile phones, tablets, computers, and household appliances, ensuring comprehensive care for customers nationwide.

List of Carlcare service centers across Kenya, complete with contact information. Recent enhancements include the launch of a special service day 2025, offering 50% off main board repairs and 20% off other repairs at select locations, alongside free cleaning and software updates. Additionally, the Carlcare app now allows users to book appointments and track repair progress remotely, improving convenience. Customers are encouraged to visit their nearest center or use the app for these updated services.

Services Offered by Carlcare

Carlcare provides a range of professional services designed to meet diverse customer needs, including:

Device Repair Support: Skilled technicians are available to diagnose and resolve issues with your mobile phones or other electronics.
Screen Repair Solutions: Specialized assistance is offered for fixing or replacing damaged or cracked screens.
Genuine Accessories: A broad selection of authentic accessories is available to enhance your device’s performance.
Software Updates: Customers can download free software updates and solutions directly from Carlcare.
Extended Warranty Options: Opportunities to prolong your device’s warranty period for added peace of mind.
Trade-in Program: Customers can trade in older devices to upgrade to newer models.
For anyone needing support for their Tecno, Itel, Oraimo, Syinix, or Infinix device, Carlcare stands out as a reliable choice for quality service.

Carlcare Network

With a global presence of over 2,000 service centers, Carlcare maintains more than 120 locations throughout Kenya, ensuring accessible support across various towns and cities.

Directory of Carlcare Service Centers in Kenya

A. Carlcare Service Centers in Nairobi

1. Carlcare Thika Road

Location: 1st Floor, Thika Road Shopping Mall, Thika Road
Contacts: +254 777 123 062

2. Carlcare Kangemi

Location: Global Link Communication, Ground Floor, Kangemi Shopping Center, Next to Nafuu Supermarket, Nairobi County
Contacts: +254 715 975 545

3. Carlcare Haile-Selassie

Location: Ground Floor, Extelcom House, Haile-Selassie Avenue, Nairobi County
Contacts: +254 777 123 011

4. Carlcare Galleria

Location: Ground Floor, Galleria Mall, Karen Road, Nairobi County
Contacts: +254 777 123 019

5. Carlcare Syokimau

Location: Ground Floor, Gateway Mall, Mombasa Road, Machakos County
Contacts: +254 777 123 020

6. Carlcare Green Span Mall

Location: Ground Floor, Green Span Mall, Savanna Road, Nairobi County
Contacts: +254 777 123 021

7. Carlcare Telephone House

Location: Ground Floor, Telephone House, Opposite Holy Family, Behind Huduma Centre, Nairobi
Contacts: +254 777 123 010

8. Carlcare Kiambu Road

Location: Ground Floor, Two Rivers Mall, Kiambu Road
Contacts: +254 777 123 058

9. Carlcare Langata Road

Location: Telkom Shop, Ground Floor, T-Mall, Langata Road, Off Mbagathi Way, Nairobi County
Contacts: +254 777 123 018

10. Carlcare Kenyatta Avenue

Location: 2nd Floor, Caxton House, Nairobi
Contacts: +254 724 429 145

11. Carlcare Westlands

Location: Telcom Shop, Ground Floor, Sarit Centre Building, Waiyaki Way, Nairobi
Contacts: +254 777 123 014 / 777 123 222

12. Carlcare Ngara

Location: Ground Floor, Ngara Shopping Complex, Ngara Road, Nairobi
Contacts: +254 777 123 015

13. Carlcare Rongai

Location: Vigilante Electronics, Magadi Road Off Langata Road, Kajiado County
Contacts: +254 716 930 092

14. Carlcare Ruai

Location: Suncom, Ground Floor, Inside Quickmart Supermarket, Opposite Delta Petrol Station, Nairobi County
Contacts: +254 718 434 939

15. Carlcare Village Market

Location: Ground Floor, Village Market, Limuru Road, Nairobi
Contacts: +254 777 123 034

16. Carlcare Ruaka

Location: Suncom, Quickmart Supermarket, 1st Floor, Kiambu County
Contacts: +254 746 351 943

17. Carlcare Ruiru

Location: Dreamworld Enterprises, Opposite Bidii Supermarket, Near Rafiki Bank, Biashara Street, Kiambu County
Contacts: +254 796 432 838

18. Carlcare Syokimau (Telkom Shop)

Location: Telkom Shop, Ground Floor, Gateway Mall, Mombasa Road, Machakos County
Contacts: +254 706 305 107

19. Carlcare Industrial Area

Location: Ground Floor, Posta Building, Dar es Salaam Road, Nairobi County
Contacts: +254 777 123 033

20. Carlcare Kahawa Sukari

Location: Suncom, Quickmart Supermarket, 1st Floor, Opposite Engen Petrol Station, Kiambu/Nairobi County
Contacts: +254 702 267 216

21. Carlcare Kahawa West

Location: Gulf Mobile Solution, Opposite Equity Bank ATM and Kenol Kobil Petrol Station, Nairobi County
Contacts: +254 722 800 270

22. Carlcare Buruburu

Location: Jowakenq Airtel 2 Shop, Point Mall Ground Floor, Opposite Naivas, Nairobi County
Contacts: +254 723 019 678

23. Carlcare Githurai 45

Location: Githurai Elite Digital Centre, Opposite Equity Bank, Githurai 45-44 Road, Kiambu County
Contacts: +254 723 070 893

24. Carlcare Langata

Location: Telkom Shop, Ground Floor, T-Mall, Lang’ata Road, Off Mbagathi Way, Nairobi County
Contacts: +254 723 024 129

25. Carlcare Luthuli

Location: 2nd Floor, Complex House, Luthuli Avenue, Nairobi
Contacts: +254 704 474 784

26. Carlcare Kawangware

Location: Telkom Shop, Inside Naivas Supermarket, Naivasha Road, Nairobi County
Contacts: +254 777 123 035

27. Carlcare Kikuyu

Location: Gemini Konnection, Opposite Posta, Near KCB Bank, Kikuyu County
Contacts: +254 721 805 389

28. Carlcare Kitengela

Location: Reiden Enterprise Limited, Mash Ville Building, 2nd Floor, Room No. KD/KA, Opposite Pizza Inn
Contacts: +254 721 341 775

29. Carlcare Mlolongo

Location: Mobiffone General Merchant, Ground Floor, Miracle House, Opposite Co-operative, Old Mombasa Road, Machakos County
Contacts: +254 722 351 402

B. Carlcare Service Centers in Thika

30. Carlcare Thika (Johana Center)

Location: Room 405, 4th Floor, Johana Center, Kwame Nkrumah Road, Thika County
Contacts: +254 780 795 707

31. Carlcare Thika (Posta Building)

Location: Telkom Shop, Ground Floor, Posta Building, Commercial Street, Kiambu County
Contacts: +254 777 123 024

32. Carlcare Makongeni

Location: Jamco Gadgets, Ground Floor, London House, Opposite Family Bank, Opposite Market, Kiambu County
Contacts: +254 736 117 052

33. Carlcare Ananas

Location: Ground Floor, Ananas Mall, Garissa Road, Nairobi County
Contacts: +254 777 123 022 / 777 123 222

C. Carlcare Service Centers in Eldoret

34. Carlcare Eldoret (Metro Towers)

Location: 4th Floor, Alongside Safaricom Customer Care, Wing B, Metro Towers, Oginga Odinga Street, Eldoret
Contacts: +254 706 188 199

35. Carlcare Eldoret (Telephone House)

Location: Ground Floor, Telephone House, Kenyatta Street, Next to Posta Eldoret
Contacts: +254 777 123 042 / 777 123 222

D. Carlcare Service Centers in Embu

36. Carlcare Embu (Highway Building)

Location: Carlcare Collection Point, Highway Building, Kenyatta Avenue, Next to Shell Petrol Station, Embu County
Contacts: +254 707 436 826

37. Carlcare Embu (Telcom House)

Location: Ground Floor, Telcom House, Kubukubu Road, Opposite Maguna Andu Supermarket, Embu
Contacts: +254 777 123 053 / 777 123 222

E. Carlcare Service Centers in Garissa

38. Carlcare Garissa (Bulle Communication)

Location: Bulle Communication, Biashara Street, Next to Haluho Store, Garissa
Contacts: +254 727 777 111

39. Carlcare Garissa (Telkom Shop)

Location: Telkom Shop, Ground Floor, Telcom Building, Harambee Street, Garissa County
Contacts: +254 770 719 450

F. Carlcare Service Centers in Githunguri

40. Carlcare Githunguri (Mercom Ventures)

Location: Mercom Ventures, Githunguri Town, Opposite Market, Kiambu County
Contacts: +254 736 117 052

41. Carlcare Githunguri (Phonemart Comms)

Location: Phonemart Comms, Along Nairobi-Githunguri Road, Next to Delta Petrol Station, Kiambu County
Contacts: +254 764 367 102

G. Carlcare Service Centers in Busia

42. Carlcare Busia (Busia Mobiles)

Location: Busia Mobiles, Next to John Studio, Along Kisumu-Busia Road, Busia County
Contacts: +254 723 894 094

43. Carlcare Busia (Motcom)

Location: Motcom (K), Opposite Taxi Park, Along Kisumu-Busia Road, Busia County
Contacts: +254 722 473 887

H. Carlcare Service Centers in Kericho

44. Carlcare Kericho (Bethany Investment)

Location: 2nd Floor, Bethany Investment Trust Ltd, Opposite Family Bank, Kericho County
Contacts: +254 700 011 285

45. Carlcare Kericho (Telekom House)

Location: Ground Floor, Telekom House, Temple Road, Next to Posta, Kericho
Contacts: +254 777 123 045

46. Carlcare Kericho (Jimmy Building)

Location: Zetort Communication, Ground Floor, Jimmy Building, Chivanji Street, Kericho County
Contacts: +254 724 067 777

I. Carlcare Service Centers in Kakamega

47. Carlcare Kakamega (Macom Communication)

Location: Macom Communication, Canon Awori Street, Opposite Postbank, Kakamega County
Contacts: +254 721 832 812

48. Carlcare Kakamega (Telkom Shop)

Location: Telkom Shop, Ground Floor, Telkom Building, Sudi Road, Opposite National Oil, Kakamega County
Contacts: +254 777 123 044

J. Carlcare Service Centers in Kilifi

49. Carlcare Kilifi (Fahad Electronical)

Location: Fahad Electronical and Hardware, Kilifi Shopping Arcade, Biashara Street, Kilifi County
Contacts: +254 705 290 995

50. Carlcare Kilifi (Telkom Shop)

Location: Telkom Shop, Opposite Moga, Biashara Street, Kilifi Town, Kilifi County
Contacts: +254 777 123 054

K. Carlcare Service Centers in Kisii

51. Carlcare Kisii (Kisii Exchange)

Location: Ground Floor, Kisii Exchange Building, Kisii County
Contacts: +254 777 123 048

52. Carlcare Kisii (Ouru Complex)

Location: Ground Floor, Ouru Complex, Kisii-Kisumu Road, Kisii County
Contacts: +254 700 011 402

L. Carlcare Service Centers in Kisumu

53. Carlcare Kisumu (Nakumatt Mega Plaza)

Location: 1st Floor, Above Parking 3, Wing B, Nakumatt Mega Plaza, Kisumu
Contacts: +254 701 616 050

54. Carlcare Kisumu (Telkom Plaza)

Location: Ground Floor, Telkom Plaza, Oginga Odinga Street, Kisumu
Contacts: +254 777 123 046 / 777 123 222

M. Carlcare Service Centers in Kitale

55. Carlcare Kitale (Branded Communication)

Location: Branded Communication Agency Ltd, Old Safaricom Shop, Kenyatta Street, Nzoia County
Contacts: +254 710 102 424

56. Carlcare Kitale (Cross Road Electronic)

Location: Cross Road Electronic, Ground Floor, Vision Gate Hotel, Opposite Old Kitale Police Station, Robert Ouko Street, Kitale County
Contacts: +254 713 600 000

57. Carlcare Kitale (Telcom Building)

Location: Ground Floor, Telcom Building, Next to Posta, Kenyatta Road, Kitale
Contacts: +254 777 123 043

N. Carlcare Service Centers in Voi

58. Carlcare Voi (Amazing Stars)

Location: Amazing Stars Electronics, Victory Building, Biashara Street, Taita Taveta County
Contacts: +254 795 928 966

59. Carlcare Voi (Telkom Shop)

Location: Telkom Shop, Ground Floor, Exchange Building, Opposite Batta, Posta Road, Taita Taveta County
Contacts: +254 777 123 026

O. Carlcare Service Centers in Nyeri

60. Carlcare Nyeri (Prestige Plaza)

Location: Prestige Plaza, Room 104, Ground Floor, Kimathi Street, Nyeri
Contacts: +254 728 116 767

61. Carlcare Nyeri (Nyeri Mall)

Location: Telkom Shop, Nyeri Mall, Inside Naivas Supermarket, Nyeri (Main Bus Stop), Nyeri County
Contacts: +254 777 123 052

P. Carlcare Service Centers in Nanyuki

62. Carlcare Nanyuki (Nakumatt Building)

Location: 1st Floor, Nanyuki Nakumatt Building, Nanyuki
Contacts: +254 777 123 050

63. Carlcare Nanyuki (Wakaba Building)

Location: Decent One, Ground Floor, Wakaba Building, Opposite Standard Chartered Bank, Lumumba Road, Laikipia County
Contacts: +254 725 401 538

Q. Carlcare Service Centers in Narok

64. Carlcare Narok (Vaiva Building)

Location: Telkom Shop, Ground Floor, Vaiva Building, Inside Naivas, Njoro Road, Narok County
Contacts: +254 777 123 055

65. Carlcare Narok (Olmaji Building)

Location: Zetort Communication, Ground Floor, Olmaji Building, Olentutu Road, Narok
Contacts: +254 721 905 148

R. Carlcare Service Centers in Ngong

66. Carlcare Ngong (Posta Building)

Location: Ground Floor, Posta Building, Opposite Marsabit Plaza, Ngong Road, Nairobi County
Contacts: +254 777 123 036

67. Carlcare Ngong (Prestige Mall)

Location: Ground Floor, Prestige Mall, Ngong Road and Mugo Kibiru Road Junction, Nairobi
Contacts: +254 777 123 038

68. Carlcare Ngong (Milele Mall)

Location: Jowakenq Airtel Shop, Ground Floor, Milele Mall, Ngong Centre, Kajiado County
Contacts: +254 739 983 811

S. Carlcare Service Centers in Nkubu

69. Carlcare Nkubu (C & M Fastcom)

Location: C & M Fastcom Ltd, Behind Posta, Nkubu Town, Meru County
Contacts: +254 723 427 174

70. Carlcare Nkubu (Old Kaka Supermarket)

Location: Old Kaka Supermarket Building, Ground Floor, Kionyo Road, Opposite Wapendwa Bookshop, Nkubu
Contacts: +254 723 427 174

T. Carlcare Service Centers in Nakuru

71. Carlcare Nakuru (Masters Plaza)

Location: 4th Floor, Masters Plaza, Kenyatta Avenue, Nakuru
Contacts: +254 705 618 555

72. Carlcare Nakuru (Telephone House)

Location: Ground Floor, Telephone House, Moi Road, Nakuru
Contacts: +254 777 123 041

U. Carlcare Service Centers in Naivasha

73. Carlcare Naivasha (Posta Building)

Location: Ground Floor, Posta Building, Next to Telephone House, Naivasha
Contacts: +254 777 123 040

74. Carlcare Naivasha (Naivasha Biashara Plaza)

Location: Netspace Kenya Ltd, Ground Floor, Naivasha Biashara Plaza, Room G30, Opposite Safaricom, Nakuru County
Contacts: +254 745 711 770

V. Carlcare Service Centers in Mombasa

75. Carlcare Mombasa (Alibhai Essa Plaza)

Location: Alibhai Essa Plaza, 2nd Floor, Gussi Street, Opposite Judan Mosque, Behind No-Maneno Bazaar, Mombasa, Kenya
Contacts: +254 704 433 444

76. Carlcare Mombasa (Telephone House)

Location: Ground Floor, Telephone House, Moi Avenue, Mombasa
Contacts: +254 777 123 025 / 777 123 222

W. Carlcare Service Centers in Meru

77. Carlcare Meru (Telephone House)

Location: Telephone House, Nanyuki Highway, Next to Posta, Opposite Huduma, Meru
Contacts: +254 777 123 032 / 777 123 222

78. Carlcare Meru (Town Mobile Center)

Location: Town Mobile Center, 1st Floor, Next to Uchumi Supermarket, Ghana Street, Meru
Contacts: +254 702 133 888

X. Carlcare Service Centers in Malindi

79. Carlcare Malindi (Emirates Phones)

Location: Emirates Phones, Jamhuri Road, Opposite Habib Bank Malindi, Kilifi County
Contacts: +254 721 744 612

80. Carlcare Malindi (Telephone House)

Location: Ground Floor, Telephone House, Kenyatta Road Malindi
Contacts: +254 777 123 031 / 777 123 222

Y. Carlcare Service Centers in Other Regions

81. Carlcare Bomet

Location: Techplex Ltd, Opposite Dana Supermarket, Bomet County
Contacts: +254 700 187 591

82. Carlcare Bungoma

Location: Bungoma Mobiles, Moi Avenue Street, Opposite Jhetia Supermarket, Bungoma
Contacts: +254 726 883 000 / 0704 202 211

83. Carlcare Chuka

Location: Generations Electronics and Allied Ltd, Ground Floor, Captain Building, Next to Mpendwa Petrol Station, Beside Meru Highway, Tharaka-Nithi County
Contacts: +254 721 404 148

84. Carlcare Diani

Location: First Floor, Centre Point Complex, Next to Safaricom Shop, Beach Road, Diani
Contacts: +254 777 123 028

85. Carlcare Egatee

Location: Ground Floor, Telcom Plaza Building, Valley Road Near CITAM Entrance, Nairobi
Contacts: +254 777 123 013 / 777 123 222

86. Carlcare Emali

Location: Camuco Angels, Near Thome Bar and Restaurant, Makueni County
Contacts: +254 705 070 505

87. Carlcare Hola

Location: Mashallah Enterprises, Opposite Prison, Tana River County
Contacts: +254 718 633 111

88. Carlcare Isiolo

Location: Mobistar Mobiles, Ilhan Shopping Center, Next to Equity Bank, Ground Floor, Isiolo County
Contacts: +254 719 564 789

89. Carlcare Kagio

Location: J.C Communication, Kianjogu Plaza, Baricho Road, Opposite Main Stage, Kirinyaga County
Contacts: +254 721 344 299

90. Carlcare Kapenguria

Location: Jollyland Phones, Cumkou Building, Opposite Lokita Plaza Makutano, West-Pokot County
Contacts: +254 729 069 196

91. Carlcare Kapsabet

Location: Max Electronics, Ground Floor, Watergate Building, Opposite Kapsabet Main Stage, Nandi County
Contacts: +254 718 746 074

92. Carlcare Karatina

Location: 2NK Telecom, Ground Floor, Celebration House, Opposite Co-operative Bank, Karatina County
Contacts: +254 753 444 153

93. Carlcare Kerugoya

Location: Mercy Communication, Ground Floor, Maina Chemist Building, Behind Cleanself Supermarket, Kerugoya County
Contacts: +254 725 877 885

94. Carlcare Kiambu

Location: Cesscom Wireless Ltd, Kigina House, Ground Floor, Biashara Street, Next to Kangangi Market, Kiambu County
Contacts: +254 710 795 582

95. Carlcare Kibwezi

Location: Camuco Angels, Shariff Center Building, Kibwezi Road, Across KCB Bank, Kibwezi Stage, Makueni County
Contacts: +254 742 699 212

96. Carlcare Kitui

Location: Generation Electronics Kitui G, Makuti Street, Opposite KCB Bank, Kitui County
Contacts: +254 729 608 000

97. Carlcare Lamu

Location: Metro Super Sounds, Ground Floor, BBC Building, Lamu-Langoni Road, Lamu County
Contacts: +254 722 633 444

98. Carlcare Lodwar

Location: Mandera Mobile, Ground Floor, Rikana Building, Opposite Lodwar Hills Hardware, Turkana County
Contacts: +254 720 996 283

99. Carlcare Loitoktok

Location: Najra Agencies, Ground Floor, Ndengwa Building, Kajiado County
Contacts: +254 717 692 835

100. Carlcare Lunga Lunga

Location: Ngao Communications, Lukalawaya Building, Ground Floor, Opposite Fister-Lu Chemist, Makwenyeni Road, Kwale County
Contacts: +254 712 664 618

101. Carlcare Malaba

Location: Gidee Enterprises, Behind Frarims Supermarket, Malaba County
Contacts: +254 706 417 372 / 724 990 011

102. Carlcare Mariakani

Location: Emris Mobi Centre, Ground Floor, Awatch Building, Mombasa-Nairobi Road, Next to KWFT Bank, Kilifi County
Contacts: +254 780 633 123

103. Carlcare Matuu

Location: Generation Electronic and Allied Ltd, Ground Floor, Shambani House, KCB Faulu Road, Next to Beer Garden Matuu, Machakos County
Contacts: +254 728 885 277

104. Carlcare Maua

Location: Tea Room Building, Ground Floor, Along Athiru Road, Opposite Maua Hotel, Next to Family Bank, Meru County
Contacts: +254 705 603 075

105. Carlcare Migori

Location: Bansi Wholesalers Limited, Ground Floor, Bansi Supermarket Building, Main Road Migori, Migori
Contacts: +254 708 842 222

106. Carlcare Mikinduri

Location: Jamida Electronics, Mikinduri-Meru Road, Meru County
Contacts: +254 728 449 000

107. Carlcare Molo

Location: Ujamaa Phones and Accessories, Ground Floor, Mitoni Building, Main Stage, Mau Summit-Nakuru Road, Molo
Contacts: +254 711 309 692

108. Carlcare Mpeketoni

Location: BM Comm, Ground Floor, Kihenjo Building, Near the Main Stage, Lamu County
Contacts: +254 722 896 158

109. Carlcare Mtwapa

Location: Planet Mobile, Mtwapa Posta Stage, Opposite Peluma Building, Kilifi County
Contacts: +254 715 217 848

110. Carlcare Muranga

Location: Easy Communication, Ground Floor, Kenya Tobacco Building, Uhuru Highway, Opposite Coop Bank, Muranga County
Contacts: +254 724 837 325

111. Carlcare Mwea

Location: Zetort Communication, Next to Merica Petrol Station, Kirinyaga County
Contacts: +254 712 162 004

112. Carlcare Mwingi

Location: Generation Electronics, Allied Ltd Hodari Building, Ground Floor, Next to Hodari Bookshop, Along Garissa Road, Mwingi, Kitui County
Contacts: +254 020 356 0279 / +254 020 232 2803

113. Carlcare Namanga

Location: Generation Electronic and Allied Limited, Salama B Building, Ground Floor, Next to the Main Stage, Kajiado County
Contacts: +254 020 232 4556

114. Carlcare Nyahururu

Location: Solar and Energy System, Ground Floor, Nyandarua House, Nyahururu Town, Laikipia County
Contacts: +254 710 464 994

115. Carlcare Nyali

Location: Ground Floor, Nakumatt Nyali Mall, Shop No. 1, Nyali
Contacts: +254 777 123 029

116. Carlcare Tala

Location: Generation Electronics and Allied Ltd, Ground Floor, Kaseveni House, Ngondu Road, Next to the Main Stage, Machakos County
Contacts: +254 700 172 222

117. Carlcare Ukunda

Location: Smart Point, Likoni-Lungalunga Road, Opposite Ukunda Police Station, Kwale County
Contacts: +254 705 332 882

118. Carlcare Wote

Location: Generation Electronics and Allied Ltd, Opposite Barclays Bank Wote, Makueni County
Contacts: +254 020 204 5593

Additional Information

Carlcare continues to strengthen its presence with plans to open new centers in emerging towns like Bungoma and Malindi by the end of the year. The introduction of the Carlcare app has streamlined the repair process, enabling users to schedule visits and receive real-time updates. Customers can also take advantage of the ongoing service day promotion, valid until July 31, 2025, at participating locations. For personalized assistance or to explore these offerings, individuals are invited to contact their nearest Carlcare center or download the app.