A Simple Guide to Paying Kenya Wildlife Service Park Fees Online

The Kenya Wildlife Service (KWS), a government body established under an Act of Parliament (Cap 376), is dedicated to conserving and managing Kenya’s wildlife while enforcing related laws. To improve accessibility and streamline the payment process for visitors to its national parks, reserves, and sanctuaries, KWS has introduced a convenient payment system through the eCitizen platform. This change, effective from August 22, 2023, allows visitors to pay conservation fees seamlessly online, enhancing the overall experience.

Step-by-Step Instructions for Paying KWS Fees on eCitizen

Access the eCitizen Platform
Download the eCitizen mobile app from the App Store or Google Play or visit the KWS payment portal at kws.ecitizen.go.ke.
Sign In or Register
Log in to your eCitizen account. If you’re a new user, create an account by following the registration prompts.
Navigate to KWS Services
Select the Kenya Wildlife Service option from the platform’s menu.
Choose Your Destination
Pick the national park, reserve, or sanctuary you plan to visit from the available list.
Enter Visitor Details
Provide the required information, including the number of visitors, their ages, and genders.
Verify Your Information
Double-check all entered details for accuracy before moving forward.
Make the Payment
Select your preferred payment method, such as M-Pesa, Airtel Money, or a credit/debit card, and complete the transaction.
Confirm Payment Details
Review your payment information one final time before finalizing the process.
Receive Your E-Ticket
Upon successful payment, you’ll receive a confirmation message and an e-ticket via the platform.
Present Your E-Ticket
Show your e-ticket at the entrance of the chosen park, reserve, or sanctuary for verification.
Entry Confirmation
Your transaction will be logged in the KWS system, ensuring smooth entry upon arrival.

Contacting Kenya Wildlife Service

For additional support, reach out to KWS via:

Phone: 020 237 9407 or 020 237 9408
Toll-Free: 0800 597 000

This streamlined process makes it easier than ever to plan your visit to Kenya’s incredible wildlife destinations while supporting conservation efforts.