How To Apply for A PSV License in Kenya

Understanding PSV Licensing in Kenya

The National Transport and Safety Authority (NTSA) regulates all Public Service Vehicle (PSV) operators in Kenya, including matatu drivers, conductors, taxi drivers, and institutional drivers. This guide provides a step-by-step process for obtaining your PSV license through the NTSA online portal.

Eligibility Requirements

For Drivers:

Minimum age: 24 years
Four years of verifiable driving experience (local or international)
Valid Kenyan driving license with Class D endorsement
Certificate of Good Conduct from Directorate of Criminal Investigations
Original National ID

For Conductors:

Minimum age: 18 years
Certificate of Good Conduct
Original National ID

Step-by-Step Application Process

1. Portal Access

Visit NTSA Service Portal
Create an account if new or log in for returning users

2. Application Type Selection

Navigate to “Driving License” under Quick Links
Choose appropriate PSV category:
- PSV Driver
- PSV Conductor
- Institutional Driver
- Taxi Driver

3. Document Submission
Complete the online form with:

Physical and postal addresses
Sacco affiliation details
Upload scanned copies of:
- Certificate of Good Conduct
- Passport-sized photo
- Driving license details

4. Payment Processing

Fee: Ksh 1,050
Payment methods:
- M-Pesa
- Debit/Credit cards
- Other approved digital platforms

5. Application Finalization

Verify payment confirmation
Submit completed application
Print application summary and receipt

6. License Collection

Visit your selected NTSA office with:
- Printed application documents
- Original supporting documents
- Payment receipt

Important Notes

Processing Time: Typically 14-21 working days
Validity Period: PSV licenses require annual renewal
Testing: Some categories may require additional competency tests
Sacco Membership: Matatu operators must be affiliated with registered SACCOs

NTSA Contact Information

Head Office:
316 Upper Hill Chambers
2nd Ngong Avenue, Nairobi

Customer Service:
Phone: 020 663 2000
Mobile: 0709 932 300

Why Proper Licensing Matters

Legal Compliance: Avoids fines up to Ksh 10,000 for unlicensed operation
Passenger Safety: Ensures qualified personnel manage public transport
Industry Standards: Maintains professionalization of PSV sector
Insurance Validation: Required for comprehensive vehicle coverage

Common Application Challenges

Document Issues: Ensure all uploads are clear and valid
Payment Delays: Confirm transaction completion before submission
Sacco Verification: Validate your transport cooperative is NTSA-recognized

This streamlined digital process has reduced bureaucracy, with most applicants receiving their badges within three weeks when all requirements are met correctly.