About NCBA Bank Kenya
NCBA Bank Kenya Plc is the result of a 2019 merger between NIC Bank and Commercial Bank of Africa (CBA), creating one of Kenya’s largest banking institutions. With over 70 branches nationwide, the bank serves individuals and businesses with services ranging from mobile banking to corporate finance.
The bank’s headquarters is located in NCBA Centre, at the junction of Mara Road and Ragati Road, Upper Hill, Nairobi. NCBA Bank is active not just in Kenya, but also in Uganda, Tanzania, Rwanda, and Ivory Coast as part of NCBA Group.
NCBA also co-owns popular mobile loan products like M‑Shwari and Fuliza in partnership with Safaricom. These services enable mobile savings, lending, and transaction services linked to M‑Pesa accounts.
NCBA’s Branch Network in Kenya
NCBA Bank offers an extensive branch network to ensure accessible banking across urban and regional areas. Below are key Nairobi and regional branches:
Key Nairobi Branches
- NCBA Centre (Head Office) – Upper Hill (Mara & Ragati Roads). Contact: +254 20 2884444, +254 711 056 444, +254 732 156 444. Email: [email protected]
- Kilimani Branch – Sifa Towers, Lenana Road & Cotton Avenue. Services include personal and business banking.
- Galleria Branch – Galleria Mall, Lang’ata Road (next to Carrefour). Ideal for retail clients in Karen & Langata areas.
- Wabera Branch – CBA Building, Wabera & Standard Streets. Central business, corporate, and digital banking hub.
- Industrial Area Branch – Enterprise Road, serving commercial and industrial clients.
- Harambee Avenue Branch – Jeevan Bharati Building, serving government and institutional clients.
- Village Market Branch – Limuru Road, with wealth management and extended Saturday hours.
Selected Regional Branches
- Nakuru – Tower One Building, Moi Road
- Eldoret – Zion Mall, Uganda Road
- Kisumu – Oginga Odinga Street (University area)
- Meru – Njuri Ncheke Street
- Kitengela – Zulu House, Namanga Road
- Nanyuki – Cedar Mall, Laikipia Road
Additionally, NCBA operates branches in coastal towns including Malindi, Kilifi, Watamu, and Diani Road.
As of 2023, NCBA maintained approximately 72 networked branches across Kenya—with an accessible presence in major counties and service support through Postbank outlets (94 locations) as part of its agent partnership.
Products & Services Offered
NCBA Bank provides a wide range of financial services through both its physical branches and digital platforms:
- Retail banking including savings, current, and fixed deposit accounts
- Loan products such as personal loans, asset finance, business lending
- Mobile banking services like M‑Shwari and Fuliza via M‑Pesa and the NCBA Loop app
- Investment and wealth management services through NCBA Investment Bank
- Insurance products offered via NCBA Insurance Agents
- Trade finance and cash solutions for business customers through its commercial branches.
Contact & Support
Access customer support and locate your nearest branch through multiple channels:
- Toll-free: 0800 720 444
- Customer Care: +254 20 2884444, +254 711 056444, +254 732 156444
- Whistleblowing Hotline: 0800 722 626
- Email: [email protected]
- Branch Locator Tool: Available on the official website (ke.ncbagroup.com)
- Digital Banking: Use the NCBA Loop app for transactions like money transfers, bill payments, and account monitoring
Why Choose NCBA Bank Kenya?
- Extensive footprint: Over 70 branches and agent locations across Kenya for convenient access
- Regional reach: Operates in multiple East African countries, supporting cross-border clients.
- Innovative products: Seamless integration with M‑Pesa for mobile banking and loans
- Comprehensive services: Includes savings, lending, investment, insurance, trade finance, and digital tools
- Reputable legacy: Built on the strengths of NIC and CBA, with a solid financial foundation and regulatory approval since 2019.
Additional Context
Following the merger between NIC Bank and Commercial Bank of Africa (CBA), NCBA Group Plc was formed and began operating as a single licensed bank in Kenya starting October 1, 2019. This consolidation created a robust banking group with nearly 10% market share and over 40 million customers across East Africa.
Conclusion
NCBA Bank Kenya is a comprehensive financial services provider with a broad branch network, digital tools, and diverse product offerings. Whether you’re an individual, small business, or corporate client you can rely on NCBA for convenient banking solutions both online and in person.
