How to Pay GOtv Subscription via M-Pesa in Kenya

GOtv Kenya M-Pesa Payment Guide

Paying your GOtv subscription through M-Pesa remains the fastest and most convenient method for Kenyan subscribers. This step-by-step guide covers the 2025 payment process, package options, and troubleshooting tips to ensure uninterrupted entertainment.

GOtv Package Options

Before payment, understand your package:

Package	Monthly Price	Channels
Lite	Ksh 240	21
Value	Ksh 669	35
Plus	Ksh 999	45
Max	Ksh 1,599	60
Supa	Ksh 2,099	70
Supa+	Ksh 3,000	75

Quarterly/Annual options available for Lite package

M-Pesa Payment Process

Access M-Pesa Menu
- Dial *334# on your Safaricom line
- Select “Lipa Na M-Pesa”
Choose Payment Option
- Select “PayBill” (Option 2)
Enter Details
- Business Number: 423655
- Account Number: Your 11-digit IUC number (found on decoder’s red sticker)
Complete Transaction
- Enter exact subscription amount
- Input M-Pesa PIN
- Confirm payment
Activation
- Service restores within 5-15 minutes
- Wait 30 minutes before retrying if issues persist

2025 Payment Tips

Auto-Renewal: Set up recurring payments via MyGOtv app
Partial Payments: Pay multiple times to accumulate subscription
Receipts: Save SMS confirmation for 72 hours
Off-Peak Hours: Process payments between 10PM-8AM for faster restoration

Troubleshooting Common Issues

Invalid IUC Number
- Confirm number from decoder sticker
- Remove any spaces when entering
Delayed Restoration
- Check balance deduction first
- Contact GOtv if not restored after 30 minutes
Wrong Amount Paid
- Top up difference immediately
- Contact 0711 066555 for manual adjustment

Alternative Payment Methods

GOtv Website: Credit/debit cards
Authorized Agents: Find nearest dealer via USSD *423#
MyGOtv App: Google Play/App Store

Customer Support:

Phone: 0711 066555 (24/7)
Twitter: @GOtvKenya
Service Centers: 15+ locations nationwide

Why Pay via M-Pesa?

Instant activation (vs 2hrs for other methods)
Available 24/7 including holidays
No additional transaction fees
Payment history accessible via M-Pesa statements

For new subscribers, remember the GOtv decoder (Ksh 1,299) and GOtenna (Ksh 849) are one-time purchases available at Multichoice offices and authorized dealers countrywide.