How to Apply for Nairobi Expressway ETC and MTC Cards

A Complete Guide to Applying for Nairobi Expressway ETC and MTC Cards

The Nairobi Expressway, stretching over 27.1 kilometers, has revolutionized urban travel in Kenya’s capital. Managed by MOJA Expressway, this modern toll road offers four different payment options: cash, Mpesa, the Manual Toll Collection (MTC) card, and the Electronic Toll Collection (ETC) card.

While cash and Mpesa provide basic functionality, the ETC and MTC cards offer convenience and efficiency, especially for regular users. This article explains how to apply for both the ETC and MTC cards, detailing the requirements, application process, and where to complete the setup.

Available Toll Payment Methods on the Nairobi Expressway

1. Cash Payment

Motorists can opt for the traditional method by paying cash at the toll booths. Upon entry, a ticket is issued, and the payment is made at the exit gate. Although simple, this option may cause delays during peak traffic hours.

2. Mobile Money (Mpesa)

Mpesa offers a quick and accessible way to pay for the toll. The mobile wallet can be used via supported partner platforms such as Stanbic Bank, NCBA, and Standard Chartered, as previously outlined.

3. Manual Toll Collection (MTC) Card

The MTC card allows users to pre-load funds and use the card at entry and exit points by tapping. It removes the need for cash, providing a more efficient transaction process.

4. Electronic Toll Collection (ETC) Card

ETC is the fastest and most seamless payment method. It requires the installation of an On-Board Unit (OBU) in your vehicle. The system uses automatic vehicle recognition, allowing toll gates to open without stopping, enabling uninterrupted travel.

Requirements for ETC and MTC Card Registration

For Individuals:

Original and copy of National ID or Passport
Vehicle logbook

For Companies:

Company authorization letter
Certificate of Incorporation
Company PIN certificate
Vehicle logbook
Original and copy of contact person’s ID or Passport

How to Apply for the ETC Card

Here’s a step-by-step breakdown of how to register for the ETC card:

Visit the official Nairobi Expressway Customer Portal: customer.nairobiexpressway.ke
Click on “Create Account” and choose between Individual or Corporate
Fill in your details and submit the form
Enter the verification code sent to your phone via SMS
Access your Profile Dashboard and click “Apply” for a new ETC
Upload scanned copies of your ID/Passport and the vehicle logbook
Choose your preferred installation centre – Lavington or Mombasa Road
Visit the selected centre to confirm submission, sign required documents, and top up your ETC account
The ETC device will be installed on your vehicle’s windshield
Pay a one-time service fee of KES 1,000 (VAT included)
Purchase Toll Points worth a minimum of KES 2,000, valid for one year

Once activated, your ETC system will automatically identify your vehicle and open the toll gates as you approach—offering the smoothest toll experience available.

How to Apply for the MTC Card

Follow these steps to register for the MTC card:

Go to the Nairobi Expressway Customer Portal
Click on “Create Account” and select either Individual or Corporate
Fill in the required fields and click “Submit”
Enter the SMS verification code sent to your phone
After logging into your Profile Dashboard, click “Apply” for a new MTC card
Upload your ID/Passport and logbook as scanned documents
Choose your installation centre – Lavington or Mombasa Road
Visit the selected service point and notify the team that your data was submitted online
Sign necessary paperwork and fund your MTC account
The card will be activated by an agent on-site
Pay a one-time activation fee of KES 1,000 (VAT included)
Buy Toll Points with a minimum of KES 1,000, valid for one year

Once your MTC card is activated, you can use it at toll booths by tapping at both entry and exit points.

Contact Information – MOJA Expressway

For further assistance or inquiries:

Phone: 0111 039 777
Email: [email protected]

Final Thoughts

Whether you’re a frequent road user or a corporate fleet operator, the ETC and MTC cards provide an efficient and reliable way to access the Nairobi Expressway. With simple online registration, minimal documentation, and quick installation, you can avoid long queues and delays, and enjoy a smooth journey through Nairobi.

Choose the option that best suits your needs and get started today.