List of Main Airtel Customer Care Shops in Kenya
In today’s connected world, having access to reliable mobile customer care is essential. Whether you’re dealing with a SIM swap, mobile money issues, device queries, or network problems, visiting a physical Airtel Kenya shop can offer immediate, in-person assistance.
ADVERTISEMENT
This detailed guide covers the key Airtel customer care shops across Kenya, complete with location details and contact options. As an experienced tech and telecom blog, we’ve compiled this information to help you find support when you need it most.
Top Airtel Customer Care Shops by Region
Below is a regional breakdown of the main Airtel customer care centers you can visit for service, queries, and support.
1. Airtel Shop – Nairobi (Head Office)
- Location: Parkside Towers, Mombasa Road
- Services: SIM replacement, Airtel Money services, postpaid queries, device sales
- Phone: 0733 100 100
- Working Hours: Mon – Fri (8:00 AM – 5:00 PM), Sat (9:00 AM – 1:00 PM)
Airtel Customer Care Shops Location In Nairobi City
| SHOP NAME | PHYSICAL LOCATION | BUSINESS HOURS-Weekdays | BUSINESS HOURS-Saturdays | BUSINESS HOURS-Sundays & Public holidays |
|---|---|---|---|---|
| DIAMOND PLAZA | Ground floor, next to the parking booth | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 10:00am – 5:00 pm |
| GILFILLAN | Pioneer house along Kenyatta avenue, ground floor, next to I&M Building | 8:00am – 6:00 pm | 9:00am – 5:00 pm | Closed |
| GREENSPAN | Greenspan Mall, Donholm, on ground floor | 8:30am – 7:00 pm | 8:30am – 7:00 pm | 10:00am – 5:00pm |
| IMAARA | The Imaara Mall | 8:30am – 7:00 pm | 9:00am – 7:00 pm | 10:00am – 5:00pm |
| JUNCTION MALL | Ngong’ Road, 1st floor next to the food court | 8:30am – 7:00 pm | 8:30am – 7:00 pm | 10:00am – 5.00pm |
| KIAMBU ROAD | Inside Quickmart Thindigua | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 10:00am – 5:00pm |
| KOINANGE | Uniafric House, ground floor, Koinange Street | 8:00am – 6:00 pm | 9:00 am – 5:00 pm | Closed |
| LAVINGTON MALL | Ground floor, across the elevators | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 10:00am – 5:00 pm |
| MEGA MALL | Mega Mall, opposite Nyayo Stadium | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 11.00pm – 6:00 pm |
| PARKSIDE | Parkside Towers, ground floor, Mombasa Road | 8:00am – 6:00 pm | 9:00 am – 5:00 pm | Closed |
| PRESTIGE PLAZA | Ngong’ Road, ground floor | 8.30am – 6.00pm | 9:00am – 7:00pm | 10:00am – 5:00 pm |
| QUICKMART BURUBURU | Inside Quickmart Buruburu | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 10:00am – 5:00pm |
| QUICKMART EMBAKASI | Inside Quickmart Embakasi | 10.00am – 7.00 pm | 10.00am – 7.00 pm | 10:00am – 5:00pm |
| QUICKMART KISERIAN | Kiserian-Magadi Junction, Inside Quickmart Kiserian | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 10:00am – 5:00pm |
| QUICKMART RUAI | Inside Quickmart Ruai | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 10:00am – 5:00pm |
| QUICKMART THIKA | Chania, Kenyatta Highway, Thika Town | 9:00am – 6:00 pm | 9:00am – 6:00 pm | 10:00am – 5:00pm |
| SARIT CENTRE | Sarit Center, ground floor, Westlands | 8:30am – 7:00 pm | 8:30 am – 7:00 pm | 10:00am – 5.00pm |
| THE HUB | Karen, Ground floor, behind KFC/DOMINOS | 9:00am – 7:00 pm | 9:00am – 7.00 pm | 10:00am – 5:00pm |
| THIKA ROAD MALL (TRM) | 2nd floor, next to NCBA Bank, Thika Road | 8:30am – 7:00 pm | 8:30am – 7:00 pm | 10:00am – 5.00pm |
| VILLAGE MARKET | Ground floor, below Carrefour | 8:30am – 7:00 pm | 8:30am – 7:00 pm | 10:00am – 5:00 pm |
2. Airtel Shop – Westlands, Nairobi
- Location: Sarit Centre, Ground Floor
- Services: Customer registration, SIM swap, Airtel Money, billing support
- Contact: Through the general Airtel helpline
- Working Hours: Daily (9:00 AM – 6:00 PM)
3. Airtel Shop – Mombasa
- Location: Nkrumah Road, Jubilee Arcade
- Services: Airtel Money queries, SIM issues, smartphone support
- Working Hours: Mon – Fri (8:30 AM – 5:00 PM), Sat (Half day)
4. Airtel Shop – Kisumu
- Location: Mega City Mall, Ground Floor
- Services: Airtel Money, account support, device sales
- Contact: Via customer care line
- Hours: Mon – Sat (8:30 AM – 5:00 PM)
5. Airtel Shop – Eldoret
- Location: Rupa’s Mall
- Services: Postpaid services, SIM issues, KYC updates
- Contact: Visit in person or call 0733 100 100
- Working Hours: Mon – Sat (9:00 AM – 5:00 PM)
6. Airtel Shop – Nakuru
- Location: West Side Mall, Kenyatta Avenue
- Services: Airtel Money registration, SIM replacement, technical support
- Hours: Mon – Fri (8:30 AM – 5:30 PM)
7. Airtel Shop – Thika
- Location: Thika Arcade
- Services: Airtel Money, mobile plans, data and airtime issues
- Contact: Through Airtel Kenya hotline
- Working Hours: Mon – Fri (8:00 AM – 5:00 PM)
Services Offered at Airtel Customer Care Shops
Most Airtel outlets offer the following services:
ADVERTISEMENT
- SIM card replacement and registration (KYC)
- Airtel Money issues and PIN resets
- Buying Airtel SIMs, devices, and accessories
- Postpaid and prepaid plan management
- Technical support for network issues
Need Remote Help Instead? Contact Airtel Customer Care
- Call: 100 (Airtel Line) / 0733 100 100 (Other networks)
- Email: [email protected]
- Twitter: @AirtelKenya
- Facebook: Airtel Kenya
Why Visit an Airtel Shop?
While self-service via *334# or the Airtel App is convenient, there are times when in-person service is faster and more effective—especially for:
- Urgent Airtel Money reversal requests
- SIM issues requiring ID verification
- Device swaps and purchases
- Complex account-related queries
Final Thoughts
Whether you’re in Nairobi, Mombasa, Kisumu, or Eldoret, Airtel customer care shops are accessible and equipped to handle your needs. Use the nearest shop for in-person service or contact their care team online.
