How to Update Your Safaricom SIM Card Details


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In Sub-Saharan Africa, Kenya is among the countries with the highest mobile phone use and the greatest global use of mobile internet.

This makes having a registered SIM card an integral part to formalize the whole process this comes with reading emails, handling shopping and personal finances the importance of SIM registration cannot be emphasized enough, especially in regards to security.

Over the years, there have numerous complaints from customers finding out that their National ID details have been used to register a number unknown to them. This happens without their consent and is often used to commit fraud or crimes.

Updating SIM card details with Safaricom goes in line with the Communications Authority of Kenya’s (CA) mandate of ensuring that all customer mobile numbers are properly registered against the correct identification details provided by the owners of the SIM cards.

According to the CA, it is illegal to have a SIM card that is registered with incorrect details, and this is why you have probably been receiving push messages from Safaricom asking you to go to and update your SIM card details.

In an advisory issued by the CA, every owner of a SIM card must register the line at the relevant shops or authorized dealers.

process on how to Update Your Safaricom SIM Card Details

If you haven’t registered or updated your Safaricom SIM card details, now is the time. Urgently visit the nearest Safaricom shop, dealer, or agent with original ID to get started

This is particularly important if your details were erroneously entered, you changed the details of your ID, you lost your SIM card and can’t replace it, or if you are the rightful owner of a SIM card and the system tells you that it has already been registered by someone else.

Updating your details is a simple process that takes less than two minutes. This way, you don’t have to worry about being subjected to a lengthy process that consumes most of your time.

When you visit the nearest Safaricom shop, dealer, or authorized agent, they will:

  1. Key in your mobile number
  2. Scan the back of your original ID
  3. Capture a photo of you and that on the front of your ID
  4. Sign the online document (both the customer and the agent)
  5. Then the agent submits the details.

Kindly note that the person who has registered the line must be the one updating it. For example, husbands who register lines on behalf of their wives.

Similarly, minors must be accompanied by a parent or a guardian whose details will be used to register the line until they come of age. At this point, the two will also be required to visit a Safaricom Shop, customer care desk, Dealer, or Agent with their original IDs to update the details.

What happens if Your ID Has Illegally Registered Numbers?

USSD Code *106# was initiated to assist address many of the SIM card functions you might need, like checking numbers registered with your ID without your consent.

Using this menu, you can:

  • Report unknown numbers illegally linked to your ID
  • Cancel any reported numbers
  • Check your number(s) alongside the details used for their registration

How to View numbers associated with your National ID

  • Dial *106#.
  • Select 1: Check my numbers.

You will view all numbers registered with your credentials. If there are discrepancies in numbers with what you had registered for below is action one has to undertake:

  1. Dial *106#or go back to the Home
  2. Select 2: Report unknown number
  3. Choose the suspicious numbers you did not register.
  4. Double-check and affirm the number for reporting

If accidentally you report one of your valid numbers, kindly return to the menu, cancel the reported number, and repeat or start the process as earlier.

SIM Card registration is mandatory and so is the law, every Kenyan MUST adhere to it. It will protect one from criminals who want to reap your hard-earned cash or use your credentials to undertake malicious activities for more information kindly visit https://www.safaricom.co.ke/faqs/faq/844


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